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Ashpool
07-19-2007, 06:32 PM
http://www.reghardware.co.uk/2007/07/19/forgotten_tech_ibm_thinkpad/
http://community.zdnet.co.uk/blog/0,1000000567,10005672o-2000331760b,00.htm

And to celebrate today, I will leave my R51 off for the day. It deserves the break ;)
speedstream5621
07-22-2007, 02:57 AM
About two days ago my T42 stopped POSTing, but the CPU fan and hard drive would spin up. After a couple of power cycles, it worked fine.

Today, it did the same thing, but I couldn't get it to start after about ten tries. Tech support was extremely knowledgeable, friendly, efficient, and spoke English. A DHL box will be waiting for me on Tuesday at their expense. I was blown away with the service.

15 years doesn't surprise me.
Hammerstein
07-28-2007, 10:09 PM
*celebrates Thinkpad tech support*

It's superioer to any customer support system I've ever experienced at any point. Plus, it's done in the US, still!
SkyDog
07-30-2007, 04:33 PM
*celebrates Thinkpad tech support* ...Plus, it's done in the US, still!

The last I knew, when I was doing field service for them a few years back, only one of their three call centers was in the U.S. The call centers were in Raleigh, NC, Toronto, and Dublin, Ireland.
Hammerstein
07-30-2007, 04:46 PM
Hmm...interesting. I always get Raleigh, myself. Shows what I know ;)
Ashpool
07-30-2007, 08:57 PM
The last I knew, when I was doing field service for them a few years back, only one of their three call centers was in the U.S. The call centers were in Raleigh, NC, Toronto, and Dublin, Ireland.

At least all three speak English fluently.
wh666-666
07-31-2007, 10:44 PM
My thinkpad still runs like a dream (laptop 3 in my sig) ... Not a single fault though its very old!

Are lenevo still going to produce the thinkpad or discontinue it out of interest?
Hammerstein
08-01-2007, 01:13 AM
My thinkpad still runs like a dream (laptop 3 in my sig) ... Not a single fault though its very old!

Are lenevo still going to produce the thinkpad or discontinue it out of interest?

Yes. They appear to be genuinely committed to at least keeping the name around. Only time will tell if they maintain the quality -- the T60 seems to be good from what I've been hearing, though the wide-screen makes it seem like they may be changing their targetting a bit. If the business customer is no longer such the focus as it has been mostly in the past, I'd estimate a decrease in quality.