Click to See Complete Forum and Search --> : Philips CDRW 800 series
Leeannaxoa
09-03-2001, 02:57 PM
I have a Philips cdrw that I got in May of this year as a gift and have only been able to make 6 data disks with it. I get "calibration error messages" with it. My question is,,, How can I get the Philips Corp. to communicate with me about it? In answer to emails I have sent them (4), they tell me to call their 800 number. I have called twice , been asked my problem , phone number and name I am told that a technician will return my call within 48 hours. I haven't heard from them yet. This has been going on for 2 months. I'd sure appreciate any input.
------------------
Leeanna
Originally posted by Leeannaxoa:
I have a Philips cdrw that I got in May of this year as a gift and have only been able to make 6 data disks with it. I get "calibration error messages" with it. My question is,,, How can I get the Philips Corp. to communicate with me about it? In answer to emails I have sent them (4), they tell me to call their 800 number. I have called twice , been asked my problem , phone number and name I am told that a technician will return my call within 48 hours. I haven't heard from them yet. This has been going on for 2 months. I'd sure appreciate any input.
_____________________________________________
Welcome to Sharky Forums.
What is the software you used to create the data CD's with?
BTW: Personally I would just buy another (different) CDRW, and deal with the company on the side. It would be better if it became a recreational type of affair for yourself, where you can have your hardware and save yourself the trouble. It sounds like Phillips is running you around in circles.
------------------
A-Open 300W ATX case
Asus socket370 CUV4X-E mainboard
1Ghz Intel P3 CPU
Asus GeForce 2MX V7100 Pure (32MB)
256RAM u.g.t.1GRAM, 15G HD
Win Lucent 56K modem
DX8 Win98SE
Sound Blaster Live
SFS Flightstick/Throttle
SW FreeStlye Pro
HP Apollo P-2250
Afga Snapscan 1212u
15inch e-View s monitor
--COL3:17
web_hed
09-04-2001, 02:50 PM
I agree with Garrin, sounds like you are getting the "brush-off" Is the CDRW still under warrantee? If so then I would RMA it ASAP. I have a friend who has had nothing but bad luck with Phillips CDRWs and I am to the point where I do not think that I will ever trust that company for CDRWs (I have a Plextor). I hope everything works out for you.
------------------
Spider-sense...tingling! DANGER!!