Thanks for all the feedback and empathy...it's amazing how much better I feel after getting this off my chest. It's been a long time since I felt the need to rant like that, but I haven't ever had a customer support issue like this before. There is something especially infuriating about being flat ignored.
Boneycat,
I did try and call them, but all you get for the tech support is a voice mail and they didn't return the two messages I left. I even went (by went to I mean transferred the call) to the sales office in the same building and the rep there at least tried (since sales people usually try to make people happy I suppose) but the tech support rep refused to talk to me through that channel as well.
I even went to the sales office in the same building and the rep there at least tried (since sales people usually try to make people happy I suppose) but the tech support rep refused to talk to me through that channel as well.
Turned down in person? wow
Klarence1981
Main
Athlon 64 3000+ socket 754
MSI K8T Neo-V
2gig (2 X 1gig) G.Skill pc3200
ATI x800xl agp
Seagate Barracuda 120gig SATA
ViewSonic VX922 19"
Secondary
Athlon XP 2000+ Socket A
MSI K7N2 Delta2-LSR
1gig (1 X 512meg) PQI dual-channel pc3200
Chaintech nVidia FX5700 AGP
Seagate Barracuda 80gb SATA II
Samsung 720N 17"