Thanks for all the feedback and empathy...it's amazing how much better I feel after getting this off my chest. It's been a long time since I felt the need to rant like that, but I haven't ever had a customer support issue like this before. There is something especially infuriating about being flat ignored.
Boneycat,
I did try and call them, but all you get for the tech support is a voice mail and they didn't return the two messages I left. I even went (by went to I mean transferred the call) to the sales office in the same building and the rep there at least tried (since sales people usually try to make people happy I suppose) but the tech support rep refused to talk to me through that channel as well.
Kenrippy,
Thanks for the welcome![]()




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