Dell is actually not that bad. (not like other company is any better.. )

I ordered a $1581 laptop from them and yesterday I called them and talked to a nice lady in Oregon and she gave a $200 credit on my bill. I was on the phone for about 10-12 minutes.

Alot of people say dell sucks.. tech support wise it might be if you don't know jack about PC.. I've never called them for tech support. but there regular customer service with orders cancel/status check/changes are pretty decent. other than than maybe some wait to get to a rep.

the last time I actually needed tech help was for a dead HD but I don't recall the phone call taking too long. I just told them I'm a tech and what I did and the rep sent a guy over next day.. he was at my house for 10 minutes and even gave me a extra SATA cable.

sometimes you have to talk to them nicely