Awful Dell tech support, absolutely awful

[SkyDog]

This is a stupid problem on a machine that was supposedly meant as a server, something which you would expect to have more hardware changes than on a normal user's machine.

While I agree that the IDE setup on that box is silly, the underlined part above is wrong. Servers aren't commonly upgraded, except an occasional RAM or disk upgrade. Most IT shops spec out a server to perform a specific purpose or run a particular application for a planned period of time (like 3 years or so), and give it enough horsepower to last that time without needing any changes. Slap it in the rack and forget about it until it's time to replace or upgrade the application. When that time comes, it's common to replace the server, too, for performance and support reasons.

, I'm surprised that box carries a PE designation, I see that it's made for SATA and doesn't have even a single PERC, much less the duel PERC setup I'm used to.

It's a PowerEdge SC. Models in the SC line are Dell's low-end servers. Honestly, they have more in common with the Optiplex desktop line than the rest of the PowerEdge server lineup.

So while it really blows that they use non-native speakers to do their tech support. once they do resolve an issue they are really good about getting in gear to fix the problem.

Support for their consumer lines (Dimension, Inspiron, etc.) is generally handled by overseas call centers. Support for business models (PowerEdge, Optiplex, Latitude) is normally handled in the U.S.

At one point, Dell planned on sending support for business models overseas. Dell reconsidered that move after receiving backlash from enterprise customers threatening to take their business elsewhere.

[rimmerchant]

sorry to hear about your "technical" related problem. I can't comment on that since I never use it.

but I have to stand up for dell again here.. at least for their customer service department.

They just released a new line of XPS laptops. (the m1330) and the new line of Insprion laptops

the older m1210 I had I had it for over amonth (past their return period). I called them up and they let me return it for a full refund and even pay for the shipping.

I ordered online the new m1330 model the other day. $1984 with all the loaded options I want.

just earlier today I found out that give discount to university but in reality the "discount" is BS as they charge higher price than if you wait for a sale.

long story short, I called up and talked to another nice lady and complain about the pricing. and I was able to get another order in with same configuration as before AND
- with the color I really wanted
- free nylon bag
- 3 year warranty (as oppose to the 1 year of my previous orders)
- $1681.50 and no tax or shipping.

Funny thing is I don't even go school I just tell her I'm ordering it for my cousin who goes to some university in kansas. (I just googled up a random university name and look througth their website and found a student name

Moral of the Story:
With dell and probably a lot of other companies some of the things that a rep or tech can do for you are up to their digression

You just have to be nice and talk to them with respect, you'll be amaze how far it can get you.



ohh btw: I just go the acknowledgement email for that sham order. I hope they don't dig into the order and find out the student name doesn't have a dell university/pereimer account and possibilly cancel the sweet order:P