sorry to hear about your "technical" related problem. I can't comment on that since I never use it.
but I have to stand up for dell again here.. at least for their customer service department.
They just released a new line of XPS laptops. (the m1330) and the new line of Insprion laptops
the older m1210 I had I had it for over amonth (past their return period). I called them up and they let me return it for a full refund and even pay for the shipping.
I ordered online the new m1330 model the other day. $1984 with all the loaded options I want.
just earlier today I found out that give discount to university but in reality the "discount" is BS as they charge higher price than if you wait for a sale.
long story short, I called up and talked to another nice lady and complain about the pricing. and I was able to get another order in with same configuration as before AND
- with the color I really wanted
- free nylon bag
- 3 year warranty (as oppose to the 1 year of my previous orders)
- $1681.50 and no tax or shipping.
Funny thing is I don't even go schoolI just tell her I'm ordering it for my cousin who goes to some university in kansas. (I just googled up a random university name and look througth their website and found a student name
Moral of the Story:
With dell and probably a lot of other companies some of the things that a rep or tech can do for you are up to their digression
You just have to be nice and talk to them with respect, you'll be amaze how far it can get you.
ohh btw: I just go the acknowledgement email for that sham order. I hope they don't dig into the order and find out the student name doesn't have a dell university/pereimer account and possibilly cancel the sweet order:P
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