Error msg "Remove and check color cartridge"

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Thread: Error msg "Remove and check color cartridge"

  1. #1
    Tiger Shark v8villain's Avatar
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    Error msg "Remove and check color cartridge"

    HP AIW 7310 series.Out of the blue I get this error. So I removed checked the cartridge and it looked fine, so I installed back. Same problem. Read the troubleshoot and said to physicaly clean cartridge. Well I skiped that and bought a new one. Installed new cartridge same problem. I also did the clean print cartridge nozzle check(new and old cartridge). And still same problem. Aslo when I print in color there are lines. I first noticed the problem when I printed a college project and the text that was suppose to be red came out yellow.

    Any ideas? Only a 3 month old printer JOY!

  2. #2
    Capt. Picard Fan Mod proxops-pete's Avatar
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    Sorry to hear that... sounds like a defective printer... but one more thing I'd try is check the heads where the cartridge plugs into. See if there are any visible signs of damage or leakage... See if HP would replace it.

    At the worst scenario, printers are dirt cheap, even new. Just check craigslist.org classifieds or forums for them. It's the ink cartridges that cost so much!
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  3. #3
    Super Villain Moderator Un4given's Avatar
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    If you've replaced the cartridge, then this is probably a printer failure. The part of the electronics that detects and reads the ink cartridges probably isn't working, so it thinks there is a problem with the blue cartridge.

    NOTE: I know I shouldn't use this word, but I'm assuming you have tried to print one of the printers internal test pages to make sure this isn't a communications error problem, right?
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    MakoSharkero bldegle2's Avatar
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    i have found that sometimes the print head contacts can get a bit dirty or glazed.

    take the printer cartridges out, and using a quetip and some 91% isopropyl alcohol, clean the shiney copper looking plate on the print head located at the back of the ink carriage in the printer, then wipe it dry with a lint free cloth. i suggest doing it a couple of times.

    then reinsert the print cartridges, do a test page and/or a clean cartridges page, and see if it clears up.....i suggest the clean cartridges first, then a test page, may as well cover the whole enchilada..........

    if it does, perfect, if it still does the samo as before, the printer is prolly going south. if it is only three months old, it probably is still under warranty...........

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  5. #5
    Avanti gkline's Avatar
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    Might need a new printer head.
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  6. #6
    Super Villain Moderator Un4given's Avatar
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    Quote Originally Posted by gkline
    Might need a new printer head.
    In most cases any more, the printhead is part of the ink cartridge itself.
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  7. #7
    Hammerhead Shark Soul Assassin's Avatar
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    Quote Originally Posted by Un4given
    In most cases any more, the printhead is part of the ink cartridge itself.
    Only on HP/Lexmark printers, and only on the ones that don't use individual inks. Both Canon and Epson (and probably every) individual inks use separate printheads. Sometimes they are replaceable, sometimes they are not.
    "The reasonable man adapts himself to the conditions that surround him... The unreasonable man adapts surrounding conditions to himself... All progress depends on the unreasonable man."

  8. #8
    Avanti gkline's Avatar
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    That's correct. Just replaced a printhead on a Canon MP370 and all worked well.
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  9. #9
    Tiger Shark v8villain's Avatar
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    WOW thanks for all the replys. I will contact HP and see if they can send me a print head for my printer.

  10. #10
    Mako Shark mrsinster's Avatar
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    Quote Originally Posted by v8villain
    HP AIW 7310 series.Out of the blue I get this error. So I removed checked the cartridge and it looked fine, so I installed back. Same problem. Read the troubleshoot and said to physicaly clean cartridge. Well I skiped that and bought a new one. Installed new cartridge same problem. I also did the clean print cartridge nozzle check(new and old cartridge). And still same problem. Aslo when I print in color there are lines. I first noticed the problem when I printed a college project and the text that was suppose to be red came out yellow.

    Any ideas? Only a 3 month old printer JOY!
    This is a A typcle problem with hp`s 7000 to 8200.
    I reccomend you JUNK it cause it is JUNK!
    An buy a Lexmark.
    Yeah I know Lexmark looks an is cheap PRICE wise.
    But DI RTY little secrect Lexmark is XEROX.
    Shocked ?
    You shouldn`t be as of about 3 years ago.
    XEROX sperated consumer from office creating Lexmark.
    An they are
    1.
    faster
    2.
    laster longer
    3.
    cheaper

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  11. #11
    Avanti gkline's Avatar
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  12. #12
    Super Villain Moderator Un4given's Avatar
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    Quote Originally Posted by Soul Assassin
    Only on HP/Lexmark printers, and only on the ones that don't use individual inks. Both Canon and Epson (and probably every) individual inks use separate printheads. Sometimes they are replaceable, sometimes they are not.
    Well, I haven't bought an inkjet in quite some time, but when I was doing printer support, most printers had the ink cartridge and printhead as one piece, and that included Epson. I was kinda out of the printer support side of things before the multi-color ink units came to the market.
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  13. #13
    Hammerhead Shark Soul Assassin's Avatar
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    Quote Originally Posted by mrsinster
    This is a A typcle problem with hp`s 7000 to 8200.
    I reccomend you JUNK it cause it is JUNK!
    An buy a Lexmark.
    Dude, seriously... how can you sleep at night recommending Lexmark to someone? The cost per page on Lexmark is sky-high and the print quality is disgusting.

    I've never heard anyone who's actually used a Lexmark recommend them.

    BTW, Lexmark was IBM, *NOT* Xerox. They never had anything to do with Xerox. Lexmark is also currently Dell printers.
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  14. #14
    Avanti gkline's Avatar
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    Did you try that link I gave above?
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  15. #15
    Tiger Shark v8villain's Avatar
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    Update:

    Called HP tech support. Went threw the PROCESS... and joy to the world I get a refurished printer . And I just noticed with a flashlight that there is a small puddle of ink below the ink cartridge. So it's been leaking ink not only the old but the new ink cartridge as well. (should take a picture)

    When I purchased this printer my grandmother wanted one to. So I hooked it all up for her and went to print test page and it would spit out 4 peices of paper then print and get JAMED. over and over again. Sent it back next day to newegg with no questions asked. Got the new one and noticed that the back cover did not fit right, so I upscrewed and and tryed to seat it in but something is tweaked and a small plastic peice broke. BAH!

    My older hp's work great *** happen to hp?

    And this does'nt touch my nightmare with seagate which I've been meaning to post my 2 cents about. For the preview "on my forth HD".
    Last edited by v8villain; 05-12-2006 at 12:46 AM.

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