New Egg Doesn't Offer TEch Support :(

[krazie662]

But U Do!

Here is an email I wrote to them:

Hello, I just bought a Toshiba DVD 16x SD0M1502 drive. I have installed many DVD drives, but this one is giving me some problems. When I play certain movies, such as "Rush Hour," the movie itself will advance tracks on it's own. For example, when I start the movie, after about 3 minutes of playback the movie will advance to chapter 3, and after another 3-4 minutes, the movie advances to chapter 7, all on it's own. Now, when I play "Platoon," it does just the opposite. It will rewind when playing, for example, the movie will play fine for about 20 minutes, then go back to a previous point in the movie about 10 minutes back. Everytime, in both cases, it either advances or goes back to the same point in the movie. I know the movies aren't bad, because I have tested them on different players. When I tried "Gladiator," the movie seemed to play fine.
Here is my setup:
Epox 8k7a (latest bios revision)
athlon 1.33 (no overclock)
IBM 60GXP
I have used Power DVD 2.55, Power DVD 3.0, and WinDVD. The descried problems occur on both versions of power DVD, and in WInDVD, the image quality is poor and laggy.
The dvd drive, is on it's own IDE controller as primary master. DMA is enabled in the device manager, and I have tired it both with "sync data transfer" enabled and disabled. I have tried both Windows 98SE and windows2000 to no avail. Both systems have fresh installs of their respected OS's so I don't think that is the problem.

Is this a known problem? Are there any firmware upgrades,. and could it possibly be a bad drive itself?
A quick response would be greatly appreciated.

THanks!

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condolences and prayers for all Americans.

[311_man]

Sounds like you've tried everything... could it be that you just got a bum drive? Maybe try another brand from a local store, just so that it's easy to return if the problem persists even with a new drive.

Nothing else stutters on your system, like mpeg movies or anything?

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[krazie662]

no, nothin stutters or anything. Talking on the phone w/ Toshiba TEch Support, he assures me it's not the drive, but the media or the player. Tech SUpport is sending me a utility to check the speed of the drive, they say it's not a known issue. I'll keep you updated

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condolences and prayers for all Americans.

[patssle]

perhaps its a software problems...

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[kid A]

Huh? Can't you just send it back and get a new one? Thats the least they should do!

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[krazie662]

well, yeah that's what newegg said to do. But i want to make sure that there is something wrong w/ it before i have to send it back and put up w/ the hassle of going to the post office, etc. In other words, i'm lazy

Originally posted by kid A:
Huh? Can't you just send it back and get a new one? Thats the least they should do!

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condolences and prayers for all Americans.