Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • For over 80 years, Waxman's responsiveness to customers and suppliers has made the company a leader in developing and distributing innovative specialty plumbing, surface protection, and leak detection and mitigation products. Recently, Microsoft® Office 365 (O365) has become a major asset in keeping Waxman responsive as consolidation and e-commerce reshape the retail marketplace and raise customer expectations for communications and information safeguards. Read this case study to learn how Waxman's …