Top White Papers and Webcasts

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …

  • Solve your IT issues, ninja-style. Proactively managing your company's IT environment takes skill and discipline. That means your internal IT department has to be ready to solve problems before your users notice them. In this eBook you'll be given efficient strategies for: Systems Monitoring, Desktop & Server Monitoring, Patch Monitoring, Infrastructure Monitoring and Network Monitoring.