Top White Papers and Webcasts

  • If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting …

  • In today's world of short iterations and rapid tech change, strategic planning often takes an eclipsed view of the future. The app of today may be a relic when the app of tomorrow comes into full play. Whether your business is a consumer or B2B play, digital transformation is here, and happening. Strategically thinking through digital transformation is the first step in developing an execution plan that brings real digital-based business value to your organization. Read this white paper to learn the five key …