Top White Papers and Webcasts

  • Today's reality is that security is becoming an increasingly complex and costly challenge for many organizations to manage on premises. Despite enterprises' best efforts to bolster their security posture and keep current with emerging vulnerabilities, cyberattacks persist, and data breaches continue to climb at an alarming rate. Given this threat landscape, IT teams are beginning to rethink the traditional do–it–yourself (DIY) approach, in which every security challenge is handled in–house. …

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …