Top White Papers and Webcasts

  • Live Event Date: May 10, 2017 @ 2:00 p.m. ET / 11:00 a.m. PT Organizations of all sizes are using e-signature technology to transform the way they serve customers by offering a more convenient and efficient digital experience. If your organization is planning its digital transformation, if you're investigating e-signatures, or if you are new to a project team interested in the technology, join us for this complimentary webinar to quickly get up to speed on this strategic technology. In this …

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …