Windows NT 4.0 wont recognize External Polaroid CDRW

Im here at Copymax and our external Iomega External CDRW drive went down. I just got in and saw that they decided to grab a Polaroid Burnmax24ex External CDRW and use it as a replacement.
The problem-----

We are using Windows NT 4.0 and the Click N Burn software that came with the drive. The problem is that Windows wont recognize the drive in turn the burning programs dont either. What going on?
The drive is hooked up by USB. Please help me out, I need this to burn images for customers and without it im lost.

If we cant figure this out, i might grab another drive but iwould like to get this one working.

I think it's a problem with NT4. It didn't really do well supporting such peripherals. An upgrade to 2K or XP should correct the problem; I would personally recommend 2K.

wierd thing is that the Iomega drive we used before was USB.
Its pissing me off cause i cant even find the add/remove hardware icon in NT

NT is not plug 'n play.
IIRC you must manually load drivers for a device to be recognized.

how would i do that