What is up with all these bogus parts being shipped from newegg

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Originally posted by Isezumi
Mtlpig,

Please use the provided quote feature if your going to quote someone.

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While we're on the topic of quoting people, do we have to quote these ENTIRE huge, long opinion posts? Can't we just snip them enough that people still know what you're replying to without having the whole thing? It makes the post pages like twice as long.

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Originally posted by GetCarter
I agree there, but think about it. Getting a mobo which has an opened package, but is otherwise pristine and in perfect working condition, thats great and more like your Car analogy. However, some of these people are getting mobos with dirty fingerprints on them and without the batteries, and in the Video & Screens forum, some dude got his monitor shipped in with dents all over the box,

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Honestly,

There are few distinctions you have to make clear.

A: People make mistakes (ref. missing battery). It happens, resist the urge to pull your hair out by the fistful, call them back and ask them why your "new" motherboard doesn't have a battery.

B: Dirty Finger prints only mean the unit has been HANDLED. You can not base a "its used" arguement off of just dirty finger prints alone. I mean how does your arguement hold up if your board has dirty prints on it, and you just walked out of Will Call from the factory?? People have hands, they get dirty. It happens.

C: Malformed packaging Materials also dont mean anything. Remember there is INTERMEDIARY party between when Newegg sends a box off and you have it in your hands. It's not Neweggs fault if some College Kid workin the belt gets careless. However if whatever you have inside your package still works as it should, the carrier isn't really going to care whether there is a dent in the box, CAUSE ITS A BOX!!! they cost like $.08 in bulk. In a purely economic sense, assuming the item inside the box works perfectly, your WASTING more money caring about the box then the box is worth (even with all the print on it).

Let me tell you a secret about people...They have a REALLY bad habit of making histrionic statements when they have been wronged. It similar to "Tall Tales", a few finger prints turn into "A lot of finger prints" into "giant greasy, smudgy finger prints everywhere". People who get bumped or nudged will eventually end up being knocked flat on their as$ if left to dwell on it long enough. Now I am not going to tell any specific person that they are lying...cause WE DON'T KNOW THE WHOLE STORY. But a majority of people do act like this, and I can tell you from personal experience in Customer Service this is dead on correct 90% of the time. And the person on the other end of the line knows this too. The phrase "Customers will do anything to get their money back" is pretty much burned into your mind by the time you are done with your training. And if the first thought in your mind after reading that is "No, I don't." your worldview is too narrow.

I have ordered $21,000 worth of parts from NewEgg since 9/7/2001 (60 total invoices). If anybody has done more business with NewEgg than me, step up.

I have never been sent a used part from them. HAve I gotten parts that didnt't work? Sure - but that's quality control from the manufacturer - all a vendor can do is ship out the parts they buy from the manufacturers. I will say this about NewEgg:

1. Exceedingly fast shipping. As in, mind-boggling. Every time. (see # of invoices above).

2. High-quality parts - not ever a used part.

3. Generous RMA policy and fast turn-around. I don't believe I have ever been denied an RMA replacement or refund with them.

4. Very good selection. Very good prices.

5. In general, top-notch service.

Do I do business with other vendors? Yeah, but not nearly as much anymore. I still occasionally buy from Directron and Nexfan, which I also highly recommend. But NewEgg takes the cake.

Motoman has spoken!

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Originally posted by Isezumi
Translation: I suck at debating, and have nothing to support my arguement, so I'm just going to hide behind the assumption that its "obvious".

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rofl :D

I just received a rather large shipment from newegg yesterday (90% of the new system in my sig) and everything was brand new and so far flawless. This is about my fourth order with them now, nothing wrong yet that hasn't been quickly corrected (A sealed motherboard was DOA, RMAed and new one was had in less than one week). So as far as I'm concerned, newegg gets two thumbs up from me :)