Is Newegg gonna rip me off?

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10-24-2003, 01:37 AM
tituswolf

Quote:

Originally posted by pa555
Forget about the overclocking & the way the card performs. Let's say you are buying the card for looks & looks alone.

Lets say your putting this together for your little girl that says oh Daddy all I want is red in my room. So you go out spend the money to paint the room red, get red sheets & so on. Now your down to the last thing, the computer. You have hours in painting the case & drives so everything is red. You have red cables, MB, heatsinks for the RAM, wire sleeve. So now you have everything red then that black card shows up, :( *** do you do now. Eat the damn card & try to get another red card. NO you send that sucker back!!!!!! It's not like you can paint the card... Ya I know your going to say it's just a part that is inside, well why do some companys make the fancy HSF that come on the cards? Looks counts when you are buying anything!!!

Good luck

Paul

its just disappointing because i like newegg so much, i would have thought they would be looking out better than this... like i said, i will reserve my true rath for when or if they say tuff luck... and trust me i am more than prepared to pursue legal options.. and they will be made well aware of that... once again its nice to work for a lawyer... i love that company i just want them to do right by me... i believe they will.. so here is to hope.
10-24-2003, 04:52 AM
KaoTiK

Quote:

Originally posted by tituswolf
its just disappointing because i like newegg so much, i would have thought they would be looking out better than this... like i said, i will reserve my true rath for when or if they say tuff luck... and trust me i am more than prepared to pursue legal options.. and they will be made well aware of that... once again its nice to work for a lawyer... i love that company i just want them to do right by me... i believe they will.. so here is to hope.

Well what makes you think you will get anywhere? It says right there that the item may vary from the picture. And if the SAPPHIRE 9800NP is not performing up to par for 9800NP's that's not neweggs problem, thats SAPPHIRES problem. Do you expect newegg to stop selling Sapphire 9800NP's just because Sapphire is providing a different revision of the 9800NP? It's still a 9800NP. If you persue legal action, I doubt anything but you making a fool of yourself will come of it.
10-24-2003, 06:54 AM
hwmicre

Woke up early to peek about....I'm a little confused....if newegg has a Sapphire 9800np and sells a 9800np that has no defects AND makes a disclaimer re. pix being different how is it their LEGAL issue? Wouldn't the legal point here involve some conscious chicanery on their part, some intention to deliberately misinform?

I've personally never seen newegg do this. I donno, this whole thing reminds of RMA returns based on non-stock (o/c'd) performance not being achieved. If a customer tells the vendor that he 'doesn't like the H/W' and the vendor OK's it, so be it. But if the vendor maintains a point of stock performance being the qualifier and that they'll not return w/o the 15%, or whatever, then I feel it's just bad luck.

Hate to say this but I thing there's WAY too many nuisance lawsuits out there......
10-24-2003, 10:35 AM
etech

The red and the black pcb are not the same product.

The black pcb is SAPPHIRE OEM RADEON 9800.

The rec pcb is ATI SAPPHIRE RADEON 9800.

The product I bought was listed as ATI SAPPHIRE RADEON 9800.

I expect to get what I bought or I will be having a discussion with NewEggg about deceptive practices.
10-24-2003, 12:22 PM
tituswolf

as being someone who is studying law and plan on attending law school next fall.. believe me I know there are WAY too many lawsuits out there, but its like the guy above me said they are shipping the wrong product out, the ati oem sapphire and the sapphire ati oem are distinctly different products, this makes its fraud. especially when they have had three days to change their ad on the website...
10-24-2003, 12:23 PM
tituswolf

littel update... newegg is gonne let me return it for a refund. thank god.
10-24-2003, 12:26 PM
FFactoryxx

OMG 300 points under!!!!!!! You are a weirdo. Go outside man.
They seriously dont have to do jack, cause as others mentioned, its the exact sa,e as all other cards. But complaing over 300 points. What is this world coming to
10-24-2003, 12:42 PM
tituswolf

no, its the point that they did not send me the card that was advertised, and continues to be advertised on their website. and i believe that i do have a right to receive the product that i intended to purchase... i did not and newegg continues to perpetrate this fraud by not updating their website... though i did make them aware of the website so maybe that will change... honestly what would most of you do if you paid for something.. got the wrong thing, on top of that find out that the wrong thing is inferior to what you intended and did purchase.... how would you deal with that... i guarantee if you were in my place you would be pretty mad. its not that they sent me just some revision.. .they sent me a completely different card... so i am not going to accept that and neither would anyone with the least amount of balls.
10-24-2003, 12:47 PM
tituswolf

let me frame this alittle better for ya...
http://www.newegg.com/app/viewproduc...scription=9800
that is their website... if you looke you will see a refurb. sapphire 9800, two more down you will see a ati sapphire 9800. the ati card is what i order, what i got was a sapphire 9800. two distinctly different cards... even according to their website. can you not see how this is wrong?
10-24-2003, 02:19 PM
trinibwoy

sheeesh calm down people. newegg isnt guilty of jack squat besides a bit of ignorance. definitely not fraud. like titus said, on the site they differentiate between the sapphire oem and the sapphire ati oem so they acknowledge the difference.

as far as returning the card goes, im in the same boat as titus and im going to refuse that pack of $hit and get a refund. most people on these forums are very much into the technology they buy. they do research etc and come up with a specific product with specific characteristics that they want. it's not about 300 points in some benchmark. it's not about overclocking potential. it's about getting EXACTLY what you paid for.

i know if i had bought my 1700+ and it had turned out to be a different stepping than that advertised (@GameVE) i would've raised all kinda hell. turns out it does 2.35Ghz @ 1.85V on air :D
10-24-2003, 02:31 PM
hwmicre

I'm even more confused. I saw ONE Sapphire NON-PRO that wasn't an SE on that newegg link. Is this a Pro or np?? The 'refurb' directions all pointed to Pros....if an SE was received, then there's no case at all - it's completely obvious that newegg was wrong - but that wasn't stated....

Plus, people were getting a bit up in arms PRECISELY because of the claims of newegg fraud.

Maybe it's me, but I'm STILL not 100% sure which card was ordered and which one was received.
10-24-2003, 02:37 PM
tituswolf

they have since sold out of the refurb. sapphire 9800.. but it was up. they only reason i say anything about fraud is cause they still have yet to change their website to reflect what they are truely selling. now i am not sure that this is an oversight and i am not claiming that they are intentionally perpetrating a fraud, but it is suspect to me that they have had 4 days to correct this problem.. i have even told them of the problem and they have not fixed it. so it does make me wonder just what is going on.

i will try to clarify...
i ordered a ati sapphire oem 9800np
i received a sapphire ati oem 9800np
subtle differene in naming, but a vastly different product. i.e. the ati sapphire has the red pcb and performs on par with other 9800np
the sapphire ati oem 9800np has black pcb and has subpar performance
10-24-2003, 02:48 PM
hwmicre

Quote:

Originally posted by tituswolf
i will try to clarify...
i ordered a ati sapphire oem 9800np
i received a sapphire ati oem 9800np
subtle differene in naming, but a vastly different product. i.e. the ati sapphire has the red pcb and performs on par with other 9800np
the sapphire ati oem 9800np has black pcb and has subpar performance

OK, a bit more clear. Answer me this, though: How much time did you actually spend dealing with newegg re. your issue before they resloved it?
10-24-2003, 02:50 PM
Adaman

You should leave a review at Newegg for the Sapphire 9800 np and tell everyone what's going on, tituswolf. Not everyone looks around at these forums. I think that Bob guy got everyone thinking it was a Samsung batch, but he probably got his last month of something, so that's kind of misleading to people. Even though you shouldnt base your order on customer reviews in the first place, it's still misleading.
10-24-2003, 02:55 PM
tituswolf

about 5 minutes... had to talk to two different people. they only seemed willing to listen when i expressed my willingness to buy a different/more expensive card. listen, i like newegg as much as anyone here, but i don't take lightly spending my hard earned money on something and not getting what i payed for. especially when you are ordering online and are at the mercy of a company 3,000 miles away. it takes me two weeks worth of work to pay for this card, so its not as though i am just some kid sitting around letting my parents pay for everything. i just wanted to be treated fairly, which after a little exasperation on the phone, I feel that I was. I am satisfied with my situation, but I am not satisfied that newegg after receiving knowledge of this (what i think is an oversight) error, they have not resolved it for all the other people who will soon be in my shoes.
10-24-2003, 03:02 PM
Adaman

So what's the best way to return it if need be (which probably will be)? Go through the Newegg RMA request thing? Call em' up?

Edit: Whoop, package just arrived. I'll let you know what it is though they're probably won't be any surpises.
10-24-2003, 03:02 PM
tituswolf

Quote:

Originally posted by Adaman
You should leave a review at Newegg for the Sapphire 9800 np and tell everyone what's going on, tituswolf. Not everyone looks around at these forums. I think that Bob guy got everyone thinking it was a Samsung batch, but he probably got his last month of something, so that's kind of misleading to people. Even though you shouldnt base your order on customer reviews in the first place, it's still misleading.

that review wasn't even there when i ordered... but yes it can mislead most people, especially cause it is so new. i have posted my review hopefully they will alllow it to be published.
10-24-2003, 03:04 PM
tituswolf

i called, talked to a guy named john who seemed less than curteous, but he took care of me so I can't complain too much.
10-24-2003, 03:17 PM
Adaman

Yeah, i got a black PCB...i'm not sure how to check what kind of Ram it has...where does it say that? I probably don't even have to check it anyways.
10-24-2003, 03:23 PM
tituswolf

just look at the ram, the brand will be readily apparent
10-24-2003, 03:28 PM
Adaman

Well i had to look at it with a flashlight but it's EtronTech 2.8, maybe 2.6, i can't see it. Hopefully i can return it without much hassle...there shouldnt be any hassle in the first place.
10-24-2003, 03:30 PM
tituswolf

give them a call, they have worked with me everytime so lets hope you have the same luck.
10-24-2003, 05:38 PM
Adaman

So has anyone been able to do anything with their EtronTech ram'd 9800s? I either gotta ship it back today by 5 or wait till monday to ship it back i think. It might not be worth the hassle of returning it and buying a new one really.
10-24-2003, 05:48 PM
lonewolfroger

Quote:

Originally posted by Adaman
So has anyone been able to do anything with their EtronTech ram'd 9800s? I either gotta ship it back today by 5 or wait till monday to ship it back i think. It might not be worth the hassle of returning it and buying a new one really.

Have you hooked it up and tried it out, who knows you might like it, unless you diffinantly have to have one for 3D Marking(never thought I would say that:D ).
10-24-2003, 06:02 PM
ATilaptops

When, I told newegg my case had a crack in the front panel they sent a new one pretty fast for free. All it took was 1 email. When I complimented them they said it was really more of the company (RealCase) to deal with it and since the companies want thier names to stay good they almost always will supply refunds and replacements. So it could have been Sapphire's fault. Possibly they didn't notify newegg? Or possibly Sapphire shipped you the worng product? Obviously they don't want to lose thier good name so I for one never doubted that they would comply with your demands. Just soemthing to think about:)

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