Alienware: Buyer Beware.

Printable View

Show 25 post(s) from this thread on one page

08-22-2001, 03:22 PM
jac857

Quote:

Originally posted by FeLicKz:
use system restore if u have a dell... my system below is a dell.. works nice for me!!

now on to ALIEN WARE... haha never have i had a system over heat on me until i got on an alienware pc.. grantite they were running amd.. but just a first expeiriance on their pc..

i emailed alienware and asked them why their sytems cost so much more than a dell or a gateway .. and 2wice as much as bulding one.. they replied they use only the best "SAME PARTS AS DELL ..ceptMOBO" parts and have "TECH SUPPORT" and their systems come with an instrucion manual!!!! OMG!! and i notice ALSO A MOUSEPAD!!

alienware hahahahaha

That's BS, All computers come with tech support & manuals. Sheesh, they're just money hungry bastards wanting to rip people off. I'll take a Dell or Gateway over them any day!!(Or i'll just build my own like the one i have now)

------------------
My Rig:
CPU: Duron 900
Mobo: IWILL KK266 Plus(Thanks Newegg!)
Ram: 256 Megs Kingston PC133
Case: Generic w/ 300 watt psu(Should've gotten a better case :( )
Hard Drive:IBM 40 Gig 7200 RPM
CD-Rom: Lite On 12x10x32 & Sony 52X
Floppy: Mitsumi 1.44 MB
Video: Hercules Kyro II
Sound: C-Media 8738(i dont like the word onboard)
Modem: Modem Blaster 56K
NIC: Linksys 10/100 PCI Fast Ethernet
Keyboard: Generic(POS, im getting one of those MS Internet ones soon)
Mouse: Logitech Optical(Will never go back to using a ball)
Speakers: Generic(Sound ok but i'm probablly going to get subs)
Monitor: 17"(Haven't bought it yet, that's why i dont have a brand, but i know it'll be 17")

I got one gun, two bullets, & three dead victims, you tell me how it works.
08-22-2001, 04:16 PM
DJ Machine

I think you're making a mountain out of a mole hill. First you complain about lack of updates on the phase system at the alienware main website..But you still got your system in 27 days didn't you? And isn't that what they say? In about 30 days? Here you make it sound like you were supposed to get it in 5 and received nothing.

As for the motherboard trouble, i think Alienware was more than hospitable, sending the parts out with no questions asked, they have the option to buy a longer warranty should you so choose, it's not their fault you didn't op to buy it.

Anyone who was planning to buy an alienware and decided not to should NOT use this post to change their mind, this is practically a one in a thousand case.

------------------
AMD Thunderbird 900
256MB SDRAM
SBLive! Platinum 5.1
Hercules 3D Prophet II 64MB
Kenwood 72x CD ROM
Maxtor 5.4GB HD
IBM 30GB HD
3D Mark 2000 score: 7680
08-22-2001, 04:43 PM
BoogyMan

Quote:

Originally posted by DJ Machine:
I think you're making a mountain out of a mole hill. First you complain about lack of updates on the phase system at the alienware main website..But you still got your system in 27 days didn't you? And isn't that what they say? In about 30 days? Here you make it sound like you were supposed to get it in 5 and received nothing.

As for the motherboard trouble, i think Alienware was more than hospitable, sending the parts out with no questions asked, they have the option to buy a longer warranty should you so choose, it's not their fault you didn't op to buy it.

Anyone who was planning to buy an alienware and decided not to should NOT use this post to change their mind, this is practically a one in a thousand case.

Do you work for Alienware?

I got my system in FORTY-TWO days. It was build hastily and sloppily, and it didn't even last ONE year. If you find this an acceptable lifespan for a $2800 machine, by all means buy one.

I'm sure they'll love to replace it next year for you.

I really want to know how my post is 'overreacting' DJ...enlighten me.

------------------
...
08-22-2001, 05:26 PM
ArAi

3 words, better business bureau www.bbb.com
put a complaint in there and they will have the attorney general go after alienware for you. Alienware has to answer them within 30 days. Usually they will settle with you and write a letter to the bbb that everything is fine now bla bla bla. At the end of it, you get what you want.

------------------
AMD Athlon T-bird 1.2GHZ 266FSB
Asus AV7133 KT133A
Antec SX1040 400W PSU
IBM DeskStar 60GXP 40GB
Cruicial 128MB 133Mhz CL2
Pioneer 16X DVD
Sony 12/8/32 CDRW
ATI Radeon 32 MB DDR AGP
Envision EN-980 19" Flat
MS Elite Natural
MS wheel
Altec LAnsing ACS 54
Turtle Beach Santa Cruz
08-22-2001, 06:39 PM
lorddraco98

O don't you worry boogs, I've given them Hell already and it's not gonna stop! the second day i got my damn machine i had to format. And another thing, I called 4 different tech support people and do you know they all gave me a different fix for the SAME problem! LOL come on. At least be consistant with ur support. I will never EVER buy a pc again. I will only build my own. period. I've had too many troubles and I've relaized it's not worth it.

------------------
-Dragon
"Success usually comes to those who are too busy to be looking for it"
"Everyone is a genius at least once a year; a real genius has his original ideas closer together."
"It has become appallingly obvious that our technology has exceeded our humanity. "
- Albert Einstein
"Sometimes one pays most for the things one gets for nothing"
"If I had only known, I would have been a locksmith."
"Reality is merely an illusion, albeit a very persistent one. "
Check out my rig- http://www.anandtech.com/mysystemrig.html?id=7203
08-23-2001, 01:14 AM
FeLicKz

dell sells same parts at a cheaper price.. and dell has a nice case setup... sleak appearance.. nice style ... doesnt talk back.. doesnt get angry when the toilet seat is up... very nice cooling ducts inside too!!.. 1 button press and case pops open..

got my dell in 8 days.. as compared to 28

------------------
P4 1.7Ghz
64MB DDR NVIDIA GeForce3 4X AGP
256 pc800 RDRAM
40 GB ULTRA ATA/100
Samsung DvD rom
8x/4x/32x CD-RW Drive
Integrated 3Com® EtherLink® 10/100 Ethernet Controller
Turtle Beach Santa Cruz -DSP Sound
Altec Lansing 4.1 THX Certified ADA885 Dolby Digital Speakers w/Sub
Dual Booting ME & 2000
08-23-2001, 04:44 PM
BoogyMan

Quote:

Originally posted by lorddraco98:
O don't you worry boogs, I've given them Hell already and it's not gonna stop! the second day i got my damn machine i had to format. And another thing, I called 4 different tech support people and do you know they all gave me a different fix for the SAME problem! LOL come on. At least be consistant with ur support. I will never EVER buy a pc again. I will only build my own. period. I've had too many troubles and I've relaized it's not worth it.

Fight the power, man!! Fight the power!! https://www.sharkyforums.com/images/.../2005/06/6.gif

------------------
...
08-23-2001, 05:42 PM
Hateslife

I'm not sure I understand why you bought an alienware machine in the first place.

And if you're going to buy a pre-assembled PC, why didn't you buy a manufacturers warranty?

And don't get that confused with a store warranty; I don't want it burdening my soul that some poor fool did because he read this.

------------------
Athlon [email protected], Epox 8K7A+, 512mb Crucial PC2100, Elsa Gladiac 920, Hercules Game Theatre XP, Maxtor 40gb, Creative Encore(DVD) 12x, HP 9310i 10x4x32, LG 32x, Acer 24x, 3com & Linksys NICs

Show 25 post(s) from this thread on one page