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Just curious, but do any 'brick and mortar' stores have good return policies? Especially the national chains? (i.e. Best Buy, CompUSA, Circuit City, etc)?
I ask because recently I've found a trend that you can only return games if they are unopended or if there is a serious flaw (i.e. it doesn't work and it's not your fault).
Do any places still exsist that will take back games or allow you to exchange if, say, you don't like the game or it won't run on your system for whatever reason?
The stores in my area will only allow a exchange for the same game only.
A couple times at Babbages in Colorado when I lived there let me exchange a game I beat in a couple days, and one that wouldnt work for another that I wanted. Here in Vegas I havent found a place like that :(
Well if it doesn't run on your version of OS wouldn't that account as a major flaw?
I'ts all in the eyes of the beholder :)
You could just collect up ur old games and exchange it for credit for a new game.. I do it all the time.
I work at a national brick and morter have for 3 years now.
Our policy used to be return whatever you wanted in 7 days, PC, Console, open closed didnt matter. But people had to keep F3cking us over so everyone lost it.
Someday people will figure out they only hurt themselves with these "victmless crimes"
I've not seen any stores that currently will take back software unless unopened, or for exchange of same product only (because of damage, etc.)
I dont know of any stores that will allow a return on a opened box... If you didnt like it, when you are SOL and then sell it on a forum or ebay... Otherwise you are stuck with it...
All this would have been avoided with downloading demos and renting games BEFORE buying :)
I believe Wal Mart will still take back anything.
....um....yeah...I haven't bought anything. I was just curious what the policies of most stores were these days, as I mainly buy off the internet now.Quote:
Originally posted by Spartan WK
All this would have been avoided with downloading demos and renting games BEFORE buying :)
Howd they go about screwing you guys over?Quote:
Originally posted by Recon
I work at a national brick and morter have for 3 years now.
Our policy used to be return whatever you wanted in 7 days, PC, Console, open closed didnt matter. But people had to keep F3cking us over so everyone lost it.
Someday people will figure out they only hurt themselves with these "victmless crimes"
at the staples i use to work at they let you return any software if it was opened or not as long as the customer said "BUT IT DOESNT WORK BECAUSE MY PC USING THAT UNHOLLY WINDOWS XP!!!" and because everyone there knows nothing about computers but what people tell them about pc's they take the games, os software, and even tax software back. We had one customer buy games that said it worked for windows 98, ME, and 2000 but didnt say xp on the box so he would buy with a case of burned cds return the software in 4 days!!!
umm, well when a game is returned, it cant go back on the shelf, therefore profit is lost. I work for target and we have a policy that if its open, then you can only echange for the same.Quote:
Originally posted by Mancora
Howd they go about screwing you guys over?
Not always. I used to work for one of the mall-based software stores, and non-defective game/software returns were re-shrinkwrapped and put right back on the shelf.Quote:
Originally posted by pwain
umm, well when a game is returned, it cant go back on the shelf, therefore profit is lost.
Yes, and a class action law suit is now pending against Gamestop because of that.Quote:
Originally posted by remo
Not always. I used to work for one of the mall-based software stores, and non-defective game/software returns were re-shrinkwrapped and put right back on the shelf.
And was finished so no gamestop cannot put opened software back on the shelf, its where I work, and we got screwed over by that lawsuit and people taking advantage of the policy.Quote:
Originally posted by Crabman
Yes, and a class action law suit is now pending against Gamestop because of that.
Returning games that "were" good and that did work only because they had burned them.
Problem is if you let one coustomer return something and tell another that they cant, well you just commited a act that brings big lawsuits, expecially if one guy is purple and the other green
:mad:
Anyways thats what happened so since we cant put returned items on the shelf as new, and people took advantage of us well the policy is gone...
bah who the hell am I kidding Gamestop inc. became publicly traded and thats when thier return policies became shitty! God damn coperations will get you every time.
Walmart doesn't take back opened software. I don't believe many if at all places do anymore. It was different when the ability to clone a CD was a rare thing, but with the introduction of 10 dollar burners for the past few years you could just buy a game, burn it, and return it if they allowed you to return opened software.
This is key though with EULA on games nowadays though. Most are packaged either in the game, or incase of online games, you must accept them before logging in. If you don't agree to the EULA you're supposed to return the software to the point of purchase. Since these places don't take them back it's a major flaw with EULAs which makes their legality even more questionable.
I don't know anyone that will take back opened games anymore, except EB would take back a game and give store credit. I can't say I blame the companies because all it takes is one guy grabbing a game, throwing it on clonecd, and then all his buddies can copy his copy. Although if playing online with a cd key isn't important then it is still cheaper for a few friends to throw 10-15 bucks in a hat to buy the game and copy it.
That's an interesting point. I wonder if perhaps retail outlets are under contract to except returned software if the EULA is rejected by the enduser. One would think that if a person tries to return a piece of software due to a rejection of the EULA and the store refused to accept it, the person could sue the company who published the software. Therefore, software publishers just may require some sort of contract with retail outlets to protect themselves. Imagine what would happen if someone spent hundreds of dollars on Adobe Photoshop and wanted to return it for that reason. They could probably form a class action law suit against Adobe.Quote:
Originally posted by DAoC
Walmart doesn't take back opened software. I don't believe many if at all places do anymore. It was different when the ability to clone a CD was a rare thing, but with the introduction of 10 dollar burners for the past few years you could just buy a game, burn it, and return it if they allowed you to return opened software.
This is key though with EULA on games nowadays though. Most are packaged either in the game, or incase of online games, you must accept them before logging in. If you don't agree to the EULA you're supposed to return the software to the point of purchase. Since these places don't take them back it's a major flaw with EULAs which makes their legality even more questionable.