What is up with all these bogus parts being shipped from newegg

Im noticing more and more post about people ordering new parts and recieving used parts from newegg. You gotta start wondering if they are losing thier integrity. If you paid for new make sure it is new. BTW when we we get these used parts we need to send these parts back do not accept them. Otherwise it will not stop.

I dont order from them often... But I love mwave :D I just ordered about $300 from them at 4:00pm today.. And it was shipped by 5pm today.. Now that is amazing!!!! 1 hour to prep and ship.. I will have it tomorrow morning...

Yeah I am a mwave fanboy :D

EDIT:
I dont want this to turn into a mwave vs newegg flame :D

But I will say this.. Any company that is shipping used items that is advertised as new.. Should be get a phone call about a refund or RMA.. Nobody should accept an item that was not what they paid for..

If I bought used.. Then I expect used.. IF I buy new.. I will only accept a new item.. Any signs of used and off it goes...

I am happy that I never had any used items before that were sold as new...

I hear great things about mwave. I used vibecomputers.com cause its a canadian store, no problems with them at all, get my parts no problem, and all brand spanken new :D

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Originally posted by Colossus
I dont order from them often... But I love mwave :D I just ordered about $300 from them at 4:00pm today.. And it was shipped by 5pm today.. Now that is amazing!!!! 1 hour to prep and ship.. I will have it tomorrow morning...

Yeah I am a mwave fanboy :D

EDIT:
I dont want this to turn into a mwave vs newegg flame :D

But I will say this.. Any company that is shipping used items that is advertised as new.. Should be get a phone call about a refund or RMA.. Nobody should accept an item that was not what they paid for..

If I bought used.. Then I expect used.. IF I buy new.. I will only accept a new item.. Any signs of used and off it goes...

I am happy that I never had any used items before that were sold as new...

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Lately I have been ordering from mwave and sometimes just a tad higher but I think its worth it.

Just to state a fact, just yesterday my whole new family computer arrived from newegg. All of the parts were in perfect never used shape, and the computer has been running flawlessly so far. :)

Newegg is still highest on my list. ;)

*edit* I even got the processor (AMD 1800+) OC'ed to 1.92 ghz :cool: I was amazed, for a stock heatsink with decent temps.

Same thing here. I've ordered parts for four computers from them and have never had the slightest problem. The most recent time I ordered a P4 2.4C OEM and got a retail box (free heatsink, woo!). Every time I've ever heard about someone getting a used or incorrect item from Newegg the story ended with an expedient RMA.

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Originally posted by Colossus
I dont order from them often... But I love mwave :D I just ordered about $300 from them at 4:00pm today.. And it was shipped by 5pm today.. Now that is amazing!!!! 1 hour to prep and ship.. I will have it tomorrow morning...

Yeah I am a mwave fanboy :D

EDIT:
I dont want this to turn into a mwave vs newegg flame :D

But I will say this.. Any company that is shipping used items that is advertised as new.. Should be get a phone call about a refund or RMA.. Nobody should accept an item that was not what they paid for..

If I bought used.. Then I expect used.. IF I buy new.. I will only accept a new item.. Any signs of used and off it goes...

I am happy that I never had any used items before that were sold as new...

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What if you buy used and get a new part?? Will you return it??

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Originally posted by clh61
Im noticing more and more post about people ordering new parts and recieving used parts from newegg. You gotta start wondering if they are losing thier integrity. If you paid for new make sure it is new. BTW when we we get these used parts we need to send these parts back do not accept them. Otherwise it will not stop.

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You have to wonder *** Newegg is supposed to do with a Videocard that you ordered used for a week, decided it didn't overclock high enough and returned. It't not Broken, can't send it back to the manufacturer, its was only out of your hands for a weeks and it tested fine. It has all the proper packaging and manuals. It's practically new.

Sell it as open box...Why?? its not missing anything. It works perfectly fine. Why take the $5,$10,$50 hit.

I see NO coincidence that for the last year people on this forum have been applauding Newegg because they accept returns on practically anything. And how now they sre staring to ship items that are new but not unopened. You are reaping the seeds that sow.

to quote Isezumi:
You have to wonder *** Newegg is supposed to do with a Videocard that you ordered used for a week, decided it didn't overclock high enough and returned. It't not Broken, can't send it back to the manufacturer, its was only out of your hands for a weeks and it tested fine. It has all the proper packaging and manuals. It's practically new.

Sell it as open box...Why?? its not missing anything. It works perfectly fine. Why take the $5,$10,$50 hit.

I see NO coincidence that for the last year people on this forum have been applauding Newegg because they accept returns on practically anything. And how now they sre staring to ship items that are new but not unopened. You are reaping the seeds that sow.

Wrong, wrong, wrong.
"Practically new" IS NOT new. If they are selling it as a 100% new unused part & they send me a used or opened item intentionally - that is illegal. (I know I'm an attorney.) So the point is, if they want to sell me a part that someone else has fiddled with, they should tell me up front,& let ME decide wether or not a used or "practically new" part is worth my hard earned $$$.
And as for their return policy, that is their choice of business (and a big reason they do well.) That, I repeat, is their choice, NOT mine. So in effect, THEY are reaping what THEY sow. If they can't handle having so many returns that work perfectly fine, then change the policy. That is perfectly legal. Selling me a part that has been used (although in "like new" condition) while claiming the part is new is a lie and perfectly illegal.
Mtlpig, esq.

Be cool to actually know somebody that say works at newegg. I mean ya gotta wonder-do they actually test rma's or just toss that puppy back to the distributor. Take motherboards for example. Seems like there are quite a few mobos rma'd in general...man that would be a pain testing all that crap. Seems like they would have to have at least one employee designated to do testing if they were doing the testing. How would that make any money for them in the skeem of things. I gotta doubt that a distributor/manufacturer would pay them to do this although I guess they could...just doubt it.

If I bought a used part and it arrived new... I would thank newegg.. Im not stupid to return it...

You are entitled to a certain acceptable level of marketing... If it is new and you get an item used.. Then you are below that level.. If you bought used and it was new.. You are ahead of the game..

OR

It was only used for a moment or two (still used) and you didnt notice it was used and assume it was new :)

i didn't read any of the threads on top but regarding newegg, i just bought a abit ic7 from them and i think it was either used or somethign went wrong since it came without a cmos batt

but since it works fine, i won't rma it...what's the point in shipping it back yourself? you can't even get back your money's worth...

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Originally posted by Delphi00
i didn't read any of the threads on top but regarding newegg, i just bought a abit ic7 from them and i think it was either used or somethign went wrong since it came without a cmos batt

but since it works fine, i won't rma it...what's the point in shipping it back yourself? you can't even get back your money's worth...

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Some determined people have been able to get Newegg to waive the restocking fee for refunds, and some have even been able to get Newegg to cover the costs of shipping, although on their web page, this is not their policy. Those people are determined, i'm more of the type who doesn't mind a compromise as long as the factors are at least equal. So if I get a used part which works fine, and still comes with the bells and whistles like warranty and stuff, I am inclined to use it and say, c'est la vie to the used-new business because 1) If its with Newegg, I probably got the part for pretty cheap, and 2) Its working isn't it? Thats not so say I dont wish I was more aggressive in dealing with such situations. For example, with the whole shebang about getting my Senn212s, I was ready to get them for $30 using their Pricematch stuff, but I wasn't able to do this beacuse according to their manager, CC doesnt honor Pricematches with vendors who aren't in direct competition with them. But I was happy becuase I definateley felt like $60 wasn't bad for great headphones, plus considering a bunch of high-end models at $100+ which the 212s seemed to match or come close to matching, $60 was a steal, so I compromised. Someone more determined would've probably been able to pull the "Best Buy is around the corner" line, and threaten to leave if the Pricematch wasn't honored, and I wish I was like that.

man some of us here are easy lol :D

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Originally posted by Isezumi
You have to wonder *** Newegg is supposed to do with a Videocard that you ordered used for a week, decided it didn't overclock high enough and returned. It't not Broken, can't send it back to the manufacturer, its was only out of your hands for a weeks and it tested fine. It has all the proper packaging and manuals. It's practically new.

Sell it as open box...Why?? its not missing anything. It works perfectly fine. Why take the $5,$10,$50 hit.

I see NO coincidence that for the last year people on this forum have been applauding Newegg because they accept returns on practically anything. And how now they sre staring to ship items that are new but not unopened. You are reaping the seeds that sow.

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Exactly. The purpose of RMA is for defective parts, not to send back stuff that doesn't overclock well, or sending back a "rev. 1.1 to get a rev. 2.0". If it continues I'd be willing to bet Newegg will change their return policy, which would be a shame as they are more than fair. As is usually the case- the actions of a few will ruin it for the many.

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Originally posted by Mtlpig

Wrong, wrong, wrong.
"Practically new" IS NOT new. If they are selling it as a 100% new unused part & they send me a used or opened item intentionally - that is illegal. (I know I'm an attorney.) So the point is, if they want to sell me a part that someone else has fiddled with, they should tell me up front,& let ME decide wether or not a used or "practically new" part is worth my hard earned $$$.
And as for their return policy, that is their choice of business (and a big reason they do well.) That, I repeat, is their choice, NOT mine. So in effect, THEY are reaping what THEY sow. If they can't handle having so many returns that work perfectly fine, then change the policy. That is perfectly legal. Selling me a part that has been used (although in "like new" condition) while claiming the part is new is a lie and perfectly illegal.
Mtlpig, esq.

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Mtlpig,

Please use the provided quote feature if your going to quote someone.

And can you please show me WHERE it says that sending you that part is illegal. And you have understand, that they can't really verify whether or not a part has been "fiddled with" unless its really obvious. They can only verify that the package has been opened. Unless of course the persons states in their RMA request that they did use it. However if you OC the stuffing out of a processor, decide you dont like and ship it back as DNU (Did Not Use). Then, its never been "fiddled with" as far as I know.

I mean think about this in terms of the car industry, to draw a parallel. Ever "new car" on that lot already has like 50 miles on it from testing and transport. And God only knows how many people have sat in it or test drove it. Now if you walk into a stealership and ask for 'that' car but 'new' there going to point you to Factory rep who is going to charge you for custom order. Those are usually about 1.5X more expensive then if you had driven off with the New Car at the lot.

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Originally posted by Isezumi
Mtlpig,

Please use the provided quote feature if your going to quote someone.

And can you please show me WHERE it says that sending you that part is illegal. And you have understand, that they can't really verify whether or not a part has been "fiddled with" unless its really obvious. They can only verify that the package has been opened. Unless of course the persons states in their RMA request that they did use it. However if you OC the stuffing out of a processor, decide you dont like and ship it back as DNU (Did Not Use). Then, its never been "fiddled with" as far as I know.

I mean think about this in terms of the car industry, to draw a parallel. Ever "new car" on that lot already has like 50 miles on it from testing and transport. And God only knows how many people have sat in it or test drove it. Now if you walk into a stealership and ask for 'that' car but 'new' there going to point you to Factory rep who is going to charge you for custom order. Those are usually about 1.5X more expensive then if you had driven off with the New Car at the lot.

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Thats apples and oranges

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Originally posted by clh61
Thats apples and oranges

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care to back that thesis statement up with a well constructed and thoughtful body.

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Originally posted by Isezumi
care to back that thesis statement up with a well constructed and thoughtful body.

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To back up Isezumi

How about Gamestop not taking returns anymore for the same reason people always want to return **** to us but NOooOOooo I cant buy that Capcom Vs SNK as new if someone had it for 3 days even if its flawless and scratchless!

So they sue gamestop and whoopiedoo for 3 weeks everyone that has a recipt for the time's we took returns can get 15% off a purchase, hell thats less than the employee discount!

oh ya and Gamestop no longer lets people return New games, so who really takes it in the rear? Those of you who get stuck with a shitty game and no recourse! (not me I get to check games out =P im safe)

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Originally posted by Colossus
If I bought a used part and it arrived new... I would thank newegg.. Im not stupid to return it...

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If we want to get into a moral dilemma then it's not right to accept something like that. If you call them up and they say just keep it then it's fine, but stupidity has nothing to do with keeping something you weren't supposed to get.


Edit: 600 posts

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Originally posted by Panda
If we want to get into a moral dilemma then it's not right to accept something like that. If you call them up and they say just keep it then it's fine, but stupidity has nothing to do with keeping something you weren't supposed to get.


Edit: 600 posts

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True, But how does one tell the difference between used and new? I have seen used items that looks perfectly new...

So if they assume it is used, they have a reason for it.. Either it be a Demo model, return, or whatever.. Even if the user NEVER opens the box.. They by law have to mark it as used.. That is why there is a restocking fee :)

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Originally posted by Isezumi
care to back that thesis statement up with a well constructed and thoughtful body.

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Lol...figure it out.

I guess when I posted this thread I should have stated 'parts that are obviously used'. Scratches, mucked up greasy manuals or parts, etc. Guess I figured everyone would know what I was getting at. :D

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Originally posted by clh61
Lol...figure it out.

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Translation: I suck at debating, and have nothing to support my arguement, so I'm just going to hide behind the assumption that its "obvious".

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Originally posted by Isezumi
Mtlpig,

Please use the provided quote feature if your going to quote someone.

And can you please show me WHERE it says that sending you that part is illegal. And you have understand, that they can't really verify whether or not a part has been "fiddled with" unless its really obvious. They can only verify that the package has been opened. Unless of course the persons states in their RMA request that they did use it. However if you OC the stuffing out of a processor, decide you dont like and ship it back as DNU (Did Not Use). Then, its never been "fiddled with" as far as I know.

I mean think about this in terms of the car industry, to draw a parallel. Ever "new car" on that lot already has like 50 miles on it from testing and transport. And God only knows how many people have sat in it or test drove it. Now if you walk into a stealership and ask for 'that' car but 'new' there going to point you to Factory rep who is going to charge you for custom order. Those are usually about 1.5X more expensive then if you had driven off with the New Car at the lot.

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I agree there, but think about it. Getting a mobo which has an opened package, but is otherwise pristine and in perfect working condition, thats great and more like your Car analogy. However, some of these people are getting mobos with dirty fingerprints on them and without the batteries, and in the Video & Screens forum, some dude got his monitor shipped in with dents all over the box, now getting back to the analogy, imagine getting your car with dirty fingerprints (think, mechanic's fingerprints with oil and grime) all over your leather interior. Or how about buying a new car without the battery, or buying a car with a dent in it, thats ****ing crazy right there. Im not disagreeing with you Isezumi, and I am not agreeing with the goddamn attorney either, what teh ****, but you have to admit it is disconcerting to know that your 'supposedly new ****' may have been ****ed with.