Error msg "Remove and check color cartridge"

HP AIW 7310 series.Out of the blue I get this error. So I removed checked the cartridge and it looked fine, so I installed back. Same problem. Read the troubleshoot and said to physicaly clean cartridge. Well I skiped that and bought a new one. Installed new cartridge same problem. I also did the clean print cartridge nozzle check(new and old cartridge). And still same problem. Aslo when I print in color there are lines. I first noticed the problem when I printed a college project and the text that was suppose to be red came out yellow.

Any ideas? Only a 3 month old printer JOY!

Sorry to hear that... sounds like a defective printer... but one more thing I'd try is check the heads where the cartridge plugs into. See if there are any visible signs of damage or leakage... See if HP would replace it.

At the worst scenario, printers are dirt cheap, even new. Just check craigslist.org classifieds or forums for them. It's the ink cartridges that cost so much! :(

If you've replaced the cartridge, then this is probably a printer failure. The part of the electronics that detects and reads the ink cartridges probably isn't working, so it thinks there is a problem with the blue cartridge.

NOTE: I know I shouldn't use this word, but I'm assuming you have tried to print one of the printers internal test pages to make sure this isn't a communications error problem, right?

i have found that sometimes the print head contacts can get a bit dirty or glazed.

take the printer cartridges out, and using a quetip and some 91% isopropyl alcohol, clean the shiney copper looking plate on the print head located at the back of the ink carriage in the printer, then wipe it dry with a lint free cloth. i suggest doing it a couple of times.

then reinsert the print cartridges, do a test page and/or a clean cartridges page, and see if it clears up.....i suggest the clean cartridges first, then a test page, may as well cover the whole enchilada..........

if it does, perfect, if it still does the samo as before, the printer is prolly going south. if it is only three months old, it probably is still under warranty...........

baldy

Might need a new printer head.

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Originally Posted by gkline

Might need a new printer head.

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In most cases any more, the printhead is part of the ink cartridge itself.

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Originally Posted by Un4given

In most cases any more, the printhead is part of the ink cartridge itself.

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Only on HP/Lexmark printers, and only on the ones that don't use individual inks. Both Canon and Epson (and probably every) individual inks use separate printheads. Sometimes they are replaceable, sometimes they are not.

That's correct. Just replaced a printhead on a Canon MP370 and all worked well.

WOW thanks for all the replys. I will contact HP and see if they can send me a print head for my printer.

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Originally Posted by v8villain

HP AIW 7310 series.Out of the blue I get this error. So I removed checked the cartridge and it looked fine, so I installed back. Same problem. Read the troubleshoot and said to physicaly clean cartridge. Well I skiped that and bought a new one. Installed new cartridge same problem. I also did the clean print cartridge nozzle check(new and old cartridge). And still same problem. Aslo when I print in color there are lines. I first noticed the problem when I printed a college project and the text that was suppose to be red came out yellow.

Any ideas? Only a 3 month old printer JOY!

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This is a A typcle problem with hp`s 7000 to 8200.
I reccomend you JUNK it cause it is JUNK!
An buy a Lexmark.
Yeah I know Lexmark looks an is cheap PRICE wise.
But DI RTY little secrect Lexmark is XEROX.
Shocked ?
You shouldn`t be as of about 3 years ago.
XEROX sperated consumer from office creating Lexmark.
An they are
1.
faster
2.
laster longer
3.
cheaper

Did you try this page from HP?
http://h10025.www1.hp.com/ewfrf/wc/d...=en&rule=58770

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Originally Posted by Soul Assassin

Only on HP/Lexmark printers, and only on the ones that don't use individual inks. Both Canon and Epson (and probably every) individual inks use separate printheads. Sometimes they are replaceable, sometimes they are not.

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Well, I haven't bought an inkjet in quite some time, but when I was doing printer support, most printers had the ink cartridge and printhead as one piece, and that included Epson. I was kinda out of the printer support side of things before the multi-color ink units came to the market.

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Originally Posted by mrsinster

This is a A typcle problem with hp`s 7000 to 8200.
I reccomend you JUNK it cause it is JUNK!
An buy a Lexmark.

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Dude, seriously... how can you sleep at night recommending Lexmark to someone? The cost per page on Lexmark is sky-high and the print quality is disgusting.

I've never heard anyone who's actually used a Lexmark recommend them.

BTW, Lexmark was IBM, *NOT* Xerox. They never had anything to do with Xerox. Lexmark is also currently Dell printers.

Did you try that link I gave above?

Update:

Called HP tech support. Went threw the PROCESS... and joy to the world I get a refurished printer :( . And I just noticed with a flashlight that there is a small puddle of ink below the ink cartridge. So it's been leaking ink not only the old but the new ink cartridge as well. (should take a picture)

When I purchased this printer my grandmother wanted one to. So I hooked it all up for her and went to print test page and it would spit out 4 peices of paper then print and get JAMED. over and over again. Sent it back next day to newegg with no questions asked. Got the new one and noticed that the back cover did not fit right, so I upscrewed and and tryed to seat it in but something is tweaked and a small plastic peice broke. BAH! :mad:

My older hp's work great *** happen to hp? :confused:

And this does'nt touch my nightmare with seagate which I've been meaning to post my 2 cents about. For the preview "on my forth HD".

Honestly, in my history getting a refurbed printer is actually better than getting a new one. New ones just come off a line and get jammed in a box, so it's a crapshoot whether it's going to be alright. Refurbs have someone actually go over the product and fix the problems. I've got numerous refurbs over the years and with the exception of one Epson they've all been workhorse machines.

This is specific to factory refurbs, not Newegg/Best Buy return "refurbs".

The 7310/7410 series has been good to me at work. I have 3 7410s and they are all in pretty heavy use. They are fast as hell for inkjet.

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Originally Posted by Soul Assassin

Honestly, in my history getting a refurbed printer is actually better than getting a new one. New ones just come off a line and get jammed in a box, so it's a crapshoot whether it's going to be alright. Refurbs have someone actually go over the product and fix the problems. I've got numerous refurbs over the years and with the exception of one Epson they've all been workhorse machines.

This is specific to factory refurbs, not Newegg/Best Buy return "refurbs".

The 7310/7410 series has been good to me at work. I have 3 7410s and they are all in pretty heavy use. They are fast as hell for inkjet.

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Thanks for the positive post:)

since I rarely print in color I just use a laser printer for most things. They had one here at work that just couldn't handle the load, and wasn't designed for the load they had on it, so it jammed often. They sold it to me for $50, and it even had a NIC in it, so I just threw it on my switch; I also got like 7 extra toners for it. I don't think I'll ever run out seeing as how the two of us in the house probably print 20 pages a month maximum.

I just fixed this problem on my HP 7310 All In One printer, nothing suggested here so far worked (also as an aside, the heads are part of the ink cartridges).

The solution was to reach behind the ink cartridge housing and press the ribbon cables to ensure they were properly seated, this instantly fixed the problem even while the printer was powered up.

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Originally Posted by mrsinster

This is a A typcle problem with hp`s 7000 to 8200.
But DI RTY little secrect Lexmark is XEROX.

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I don't know where you got that idea.

Lexmark was founded in 1991 as a spin-off of IBM's printer-manufacturing division. Lexmark became publicly held and traded in 1995.

I had this problem today and after reading these comments I thought I would need to go buy a new printer. I cleaned the cartridge with a q-tip and no change. The printer would not even power down without unplugging it. Before heading out for a new cartridge and or printer I used a wet q-tip to clean the contacts at the back inside the printer which connect to the cartridge and the problem cleared. Thanks to this site I probably saved $200. Thanks