For Those of You Who Suffered Through RRoD...

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08-22-2007, 01:47 PM
DJBeanPole17

For Those of You Who Suffered Through RRoD...

What was the process you went through in order to have your 360 sent/repaired/returned?

Nothing has happened to mine YET. But, as nukefault jokingly pointed out, it is inevitable (maybe). So I was wondering... how did you guys go about getting the ball rolling for your warranty?

I know we are all covered by a three year warranty from what I'm assuming is purchase date (you didn't have to sign up for it or anything, right?)

The reason why I'm asking if because I received this xbox360 as a gift, and I don't have a receipt for it. My girlfriend bought it, and I told her she should probably keep that receipt (if she even still has it). She bought it from Target.

So should this ever happen to me, how do I go about resolving the issue?
08-22-2007, 02:00 PM
PointlesS

well they have a service website where you can register your 360 and I assume set it up for repair...I say assume because every time I try and register mine I get some message that says "a problem has occurred"...like a classic microsoft error that doesn't provide any information so it seems like I have to call them up and do it over the phone which I really don't feel like doing...

I also assume that for now they're kinda skipping the warranty part and just saying "if you have a problem we'll fix it anyways"
08-22-2007, 02:59 PM
kpxgq

just call microsoft and say you are a blog writer and will spread stories about how much their cust support sucks unless they replace your 360
08-22-2007, 03:01 PM
DJBeanPole17

Quote:

Originally Posted by kpxgq

just call microsoft and say you are a blog writer and will spread stories about how much their cust support sucks unless they replace your 360

lol I just want to make sure its alright if it happens and I don't have my receipt with me...

How in the hell can they tell if I'm covered under that 3 year period if I don't have a receipt?
08-22-2007, 03:06 PM
PointlesS

Quote:

Originally Posted by DJBeanPole17

lol I just want to make sure its alright if it happens and I don't have my receipt with me...

How in the hell can they tell if I'm covered under that 3 year period if I don't have a receipt?

because the thing hasn't even been out for 2 years :p
08-22-2007, 03:09 PM
DJBeanPole17

Quote:

Originally Posted by PointlesS

because the thing hasn't even been out for 2 years :p

I meant in terms of the future you dumb spider pig :p
08-22-2007, 03:09 PM
PointlesS

don't worry...it'll probably die within a year
08-22-2007, 03:14 PM
DJBeanPole17

Quote:

Originally Posted by PointlesS

don't worry...it'll probably die within a year

That's not very optimistic... what about my chainsawing???

Seriously though. Did you guys have to say "oh yea receipt here says xxx xxxxx" or whatever.

Like what exactly did they have to ask for/you had to do/what info did you have to tell them?

Because if I received it as a gift there is no way I have the receipt, and am I covered under the warranty even though I didn't sign anything/mail anything in that said "YES! Cover me under this! (even the simple 1 yr thing... I'm assuming it was 'warranty out of the box')!
08-22-2007, 04:27 PM
kpxgq

seriously, its gonna die in a year.... 75% of sharkies with a 360 had theirs die in 1 year.. id say about 99% will die in 2 yrs
08-22-2007, 05:19 PM
JDC

Quote:

Originally Posted by kpxgq

seriously, its gonna die in a year.... 75% of sharkies with a 360 had theirs die in 1 year.. id say about 99% will die in 2 yrs

That's the second time you have said 75% of sharkies have had their 360s die, but according to the poll that was taken it was 32%.

http://sharkyforums.com/showthread.p...ht=360+failure

Granted that poll was taken 2+ months ago, but even if a few more people have had their 360s fail it's nowhere near the 75% mark you cite.
08-22-2007, 05:37 PM
taggart6

http://www.funtechtalk.com/boy-nearl...cool-xbox-360/

Have fun DJ.
08-23-2007, 12:05 AM
PowerCreep

Quote:

Originally Posted by taggart6

http://www.funtechtalk.com/boy-nearl...cool-xbox-360/

Proof that natural selection doesn't always work.
08-23-2007, 04:56 AM
Smythe

Quote:

Originally Posted by DJBeanPole17

That's not very optimistic... what about my chainsawing???

Seriously though. Did you guys have to say "oh yea receipt here says xxx xxxxx" or whatever.

Like what exactly did they have to ask for/you had to do/what info did you have to tell them?

Because if I received it as a gift there is no way I have the receipt, and am I covered under the warranty even though I didn't sign anything/mail anything in that said "YES! Cover me under this! (even the simple 1 yr thing... I'm assuming it was 'warranty out of the box')!

In my experience with the Xbox and now the Xbox 360, you just need to tell them the serial number of the console and an estimated time of purchase. For the original Xbox I had a launch console that had the "DDE" (Dirty Disc Error), the "RROD" of the first Xbox so to speak. Although not anywhere near as bad as the RROD, the DDE did affect most of the launch consoles with Thompson (IIRC) DVD-ROMS. By the time my console couldn't read any discs it was already a year or two out of warranty yet Microsoft fixed it for free. I don't think there was an extension for DDE, but perhaps there was. In any case the entire process went really smoothly and that Xbox is still running great.

I just bought a 360 not too long ago and fell victim to the RROD rather quickly and sent it to Microsoft for repairs. It should be back...err..today, heh, at which point I'll tell you how well the repair went. According to the service site I'm getting the same 360 that I sent in which going by the posts on the Xbox forums is quite rare as usually they'll send you a refurbished unit. The worst part of the process (besides the RROD in the first place, obviously) has been the shipping, though that is no fault of Microsoft's. The "coffin" as it is so lovingly referred to is shipped via UPS 3-day, but took 4 to reach me because it kept getting delayed for whatever reason. It was shipped Monday, July 30th and I received it Friday, August 3rd and thus the 360 wasn't shipped to the repair center until Monday, August 6th. When I sent it back with the 360 inside, it made a stop in Redmond, WA, lol, too bad it had to go to McAllen, TX. Guess Microsoft didn't want to just send me a 360 from the office :p. The 360 arrived at the McAllen repair center on Thursday, August 9th, was signed for by "JONES" and was there for repairs until it was shipped back on Monday, August 20th with an ETA of Thursday, August 23rd (today). So assuming it arrives the total time would have been about four weeks from when I first started having problems.
08-23-2007, 05:35 AM
Kamakazie

Quote:

Originally Posted by kpxgq

seriously, its gonna die in a year.... 75% of sharkies with a 360 had theirs die in 1 year.. id say about 99% will die in 2 yrs

Your figure is a bit off, I think the majority of people here whose had their thing die was after a year, myself included. Hell, the first time I even had to pay for the repair because it was out of warranty (and I still haven't recieved my reimbursement check.)
08-23-2007, 12:35 PM
DJBeanPole17

Quote:

Originally Posted by Smythe

In my experience with the Xbox and now the Xbox 360, you just need to tell them the serial number of the console and an estimated time of purchase. For the original Xbox I had a launch console that had the "DDE" (Dirty Disc Error), the "RROD" of the first Xbox so to speak. Although not anywhere near as bad as the RROD, the DDE did affect most of the launch consoles with Thompson (IIRC) DVD-ROMS. By the time my console couldn't read any discs it was already a year or two out of warranty yet Microsoft fixed it for free. I don't think there was an extension for DDE, but perhaps there was. In any case the entire process went really smoothly and that Xbox is still running great.

I just bought a 360 not too long ago and fell victim to the RROD rather quickly and sent it to Microsoft for repairs. It should be back...err..today, heh, at which point I'll tell you how well the repair went. According to the service site I'm getting the same 360 that I sent in which going by the posts on the Xbox forums is quite rare as usually they'll send you a refurbished unit. The worst part of the process (besides the RROD in the first place, obviously) has been the shipping, though that is no fault of Microsoft's. The "coffin" as it is so lovingly referred to is shipped via UPS 3-day, but took 4 to reach me because it kept getting delayed for whatever reason. It was shipped Monday, July 30th and I received it Friday, August 3rd and thus the 360 wasn't shipped to the repair center until Monday, August 6th. When I sent it back with the 360 inside, it made a stop in Redmond, WA, lol, too bad it had to go to McAllen, TX. Guess Microsoft didn't want to just send me a 360 from the office :p. The 360 arrived at the McAllen repair center on Thursday, August 9th, was signed for by "JONES" and was there for repairs until it was shipped back on Monday, August 20th with an ETA of Thursday, August 23rd (today). So assuming it arrives the total time would have been about four weeks from when I first started having problems.

Thanks for clearing up some of the confusion for me... whom exactly do you have to call/website to get the ball rolling?

Remember again to everyone, mine hasn't died yet, I just wasn't sure of the process :)
08-23-2007, 12:43 PM
Recon

www.xbox.com its on the right hand side
08-23-2007, 12:44 PM
taggart6

Man thats rough knowing that a fairly new piece of hardware is more then likely going to die at any time within 1-2 years of purchase. I say we rename the RROD to "360 Cancer".
08-23-2007, 01:04 PM
DJBeanPole17

Quote:

Originally Posted by taggart6

I say we rename the RROD to "360 Cancer".

Heh.

"We've diagnosed your box as having Redringosarcoma. Stage 5. Death... is coming :("

LOL.
08-23-2007, 02:59 PM
taggart6

Quote:

Originally Posted by DJBeanPole17

Heh.

"We've diagnosed your box as having Redringosarcoma. Stage 5. Death... is coming :("

LOL.

Honestly!

If people start calling it Cancer, then MS will be more inclined to hurry up and fix the problem. Nothing says action like bad PR and Dollar signs.
08-23-2007, 03:07 PM
DJBeanPole17

Yea I can see the headlines now.

MICROSOFT CURES CANCER

People will gobble up whatever M$ is selling because IT'S A MIRACLE!!!!

:D
08-23-2007, 03:37 PM
kpxgq

sorry, i was hoping the 99% stat would alert everyone's sarcasm detectors

Quote:

Originally Posted by JDC

That's the second time you have said 75% of sharkies have had their 360s die, but according to the poll that was taken it was 32%.

http://sharkyforums.com/showthread.p...ht=360+failure

Granted that poll was taken 2+ months ago, but even if a few more people have had their 360s fail it's nowhere near the 75% mark you cite.
08-24-2007, 06:26 AM
Smythe

Quote:

Originally Posted by DJBeanPole17

Thanks for clearing up some of the confusion for me... whom exactly do you have to call/website to get the ball rolling?

Remember again to everyone, mine hasn't died yet, I just wasn't sure of the process :)

I used the 1-800-4MY-XBOX number, but it can be done at xbox.com as well I believe.

So I got my 360 back yesterday and I've been playing it for a few hours and so far so good. I did in fact get the same console I sent in, but with some modifications. I can see a copper pipe so I believe it has the new heatsink and the DVD-ROM has been changed to a BenQ. Of course there is no HDMI as that would've required a new shell and pretty much a new console. I'm guessing that it doesn't have a Falcon motherboard and 65nm CPU or whatever unless they are made without HDMI. I don't really know much about them and I'm not about to open the console to have a look, heh. As far as noise it seems about the same (fairly quiet) as before and the exhaust temperature is similar as well (quite warm).