|
-
Good helpdesk software for small business environment?
We are trying to get some sort of help desk tracking/ticketing system going and everything we have looked into is just more than we really need.
We are looking for three key features:
Help Desk and Asset management
Web based application
Ability to create work order/ticket from an email
We were close to getting the Track-It application from Numara software and feel that it is just more than we need.
We prefer to go with a reputable company that has a large following and history.
Any input would be greatly appreciated!
--New Build 03/2008--
Core2 Quad Q6600 @ 3.0Ghz
Gigabyte GA-P35-DS3L
4GB Patriot Viper DDR2 800 4-4-4-12
512MB MSI Geforce 8800GTS G92 OC
640GB WD Caviar dual platter
Lite-On DVD Burner
--Wife's "Silent" Dell XPS 420--
Core2 Quad Q6600
Dell branded Intel x38
3GB Hynix DDR2 800
512MB Geforce 8800GT
500GB Hitachi Desktar
LG 6x Blu-Ray BD-ROM/DVD Burner combo
--Old Faithful--
P4 2.6
Abit AI7
1GB RAM
Four mixed hard drives for 200GB total :P
EVGA 6800GT
Viewsonic 19" lcd
-
Hammerhead Shark
If you needs are humble may be this free system would work, http://www.ilient.com/free-help-desk-software.htm
CAT5e
Microsoft, MVP - Networking.
-
Administrator
My Small company uses QuickBase for recording support and client info.
http://www.goquickbase.com/index.html
"Vegetarians live up to nine years longer than the rest of us...Nine horrible, worthless, baconless years."
-
Great White Shark
You could simply use companyweb if you have SBS. I believe it even comes with a basic help request setup already.
If you don't have SBS, Sharepoint would be great for this in a small environment, and then you have the added benefit of having Sharepoint for other uses as well.
Last edited by vertices; 08-11-2007 at 10:10 AM.
-
NullPointerException
We used to use Clarify for this, but then we wanted to combine sales, marketing, and support databases so moved to Sales Logix. This one may be overkill, though.
Have you looked into Bugzilla and similar? After using that internally for some consulting projects, I wish we used it on a larger scale.
Open Source is free like a puppy is free.
It's only when you look at an ant through a magnifying glass on a sunny day that you realise how often they burst into flames.
Understanding Evolution
-
is an angry person
We used Track-It back when it was still done by Blue Ocean software (still have it, actually) and it SUCKS! I mean, it's decent for what it does, but it's slow & buggy. Remember, I'm using an old version (5 I think), and really all I use it for anymore is to manage assets (their 'audit' function) and put in any sort of service calls I have to make.
 Originally Posted by cat5e
Have you ever used this before? Do they have a sort of 'auditing' piece that you can run on a client PC to 'capture' critical system info (make, model, software, etc)? If so, I might try it.
Asus Maximus III Formula | Core i5 650 | Xigmatek Dark Knight | 8GB G.Skill Ripjaws DDR3-1600 | eVGA GeForce GTX 570 SuperClocked | OCZ Vertex 2 120GB, Western Digital Caviar Black 640GB | Corsair HX Series 750w | CoolerMaster HAF 932
My Heatware
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|
Reply With Quote
